CUSTOMER SERVICE

People-oriented service for a better life

After 22 years of development, Helenbergh has continued to provide customers with value-added services in the regions and cities, where it is located. Up to now, it has served more than 600,000 customers and has a service area of more than 30 million square meters.

Helenbergh always focuses on providing high-quality service to customers and owners, continuously optimizes service standards and improves service levels. While improving basic services, it is more based on the intelligent improvement of management and concentrating on providing more convenient and considerate value-added service. It is the first in the industry to create a "360-degree Service Model", which is a whole life cycle service system for a better life, constantly build both a complete customer service system and a harmonious neighborhood relationship, and create a residential culture with a strong sense of belonging.

Carefulness

Meticulous win in the details of professional, meticulous and thoughtful service

Brightness

Real, Convenient for the People, Safe and Reliable

Health

Committed to ecological and healthy living style

Harmony

Harmonious and Friendly Neighborhood Relations

Modesty

Timely and Appropriate Invisible Humanity Loving Care

Warmth

Family-style Service and Improve the Happiness Index of Community Life

6H Life Service System

From happy viewing to comfortable living, Helenbergh provides customers with "6H" high-quality life services, and customers feel subtle and considerate service at every contact with us.

Happy

Happy House Showing

Consultation and House Showing

Service Consultation, Honest House Showing, Sales service

Supervision, Risk Control Management, 400 Customer Service Hotline

Honesty

Honesty Contract

Subscribe, Signing

Contract Signing Service, and Revisit after Signing a Contract

Hope

Assured Hope

Just Wait Patiently

Helen Home Letter, Rate of Progress

Site Open Day, New Home Experience Day

Home

Comfortable Home

Maintenance Support, Listening, Evaluation

Service Consultation, Honest House Showing, Sales service
Supervision, Risk Control Management, 400 Customer Service Hotline

Host

To be the host of a new house

Decoration, Housewarming

Decoration Guidelines, Quality Assurance, Property Certificate Service

Harvest

House Harvest

Delivery

Full Coverage of House Inspection, Site Open Day Inspection, Pre-delivery Risk Inspection, Delivery Appointment, Delivery Publicity, Delivery Accompanying Inspection, Delivery Formalities, Delivery Revisit

BEAUTIFUL LIFE AND SERVICETHROUGHOUT THE WHOLE LIFE CYCLE

In the Process of Intelligent Construction, Helenbergh built a "Beautiful Life and Service through the Whole Life Cycle System". We subvert the traditional way and take the road of scientific and technological innovation.
Meanwhile, We promote the transformation and upgrade the enterprises with the force of wisdom, and increase our services.

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